Voss, Georgina and Flowers, Stephen (2015) User Innovation in the Music Software Industry: The Case of Sibelius. In: The Oxford Handbook of Creative Industries. Oxford University Press. ISBN 9780199603510
Type of Research: | Book Section |
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Creators: | Voss, Georgina and Flowers, Stephen |
Description: | User innovation is a potent economic and social force; the process, however, can be challenging, complex, and involve multiple actors with diverse and possibly conflicting motivations. It is prevalent in the music software industry, a sector characterized by low-cost shareware and customers equipped with high levels of technical skills. Here we explore how one firm in this sector—Sibelius—extracts value from their users by offering partially open product architecture to explore; toolkits which enable the development of user-designed ‘plug in’ apps; and forums for knowledge sharing. The case illustrates the importance of a multifaceted approach in creating sustainable community engagement, as a means of integrating the community into wider R&D processes of the firm. Whilst toolkits provide means to transfer manufacturing capability to users, they are ultimately secondary to the desire of the developer community to create the highly variant and complex ‘mods’ that meet their very specific needs. |
Official Website: | https://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199603510.001.0001/oxfordhb-9780199603510-e-004 |
Keywords/subjects not otherwise listed: | User innovation, creative industries, community engagement, music software, toolkits |
Publisher/Broadcaster/Company: | Oxford University Press |
Your affiliations with UAL: | Colleges > London College of Communication |
Date: | July 2015 |
Digital Object Identifier: | 10.1093/oxfordhb/9780199603510.001.0001 |
Date Deposited: | 15 Jul 2019 09:39 |
Last Modified: | 15 Jul 2019 09:39 |
Item ID: | 14536 |
URI: | https://ualresearchonline.arts.ac.uk/id/eprint/14536 |
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