Green, Sarah (2024) What Matters, Not What is The Matter: A Novel Approach to Empathising and Understanding the Third Space of the Healthcare Waiting Room. PhD thesis, University of Winchester.
What Matters, Not What is The Matter: A Novel Approach to Empathising and Understanding the Third Space of ... (12MB) |
Type of Research: | Thesis |
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Creators: | Green, Sarah |
Description: | This study uniquely applied a novel design-based lens to healthcare contexts to unveil many subtleties of the patient-space milieu, furthering debate and dialogue on this important topic. The NHS operate under complex pressures including budgetary, resourcing, global pandemics and an ever-ageing population. In response, recent governmental drives to modernise operations include the 2019 ‘Health Infrastructure Plan’ that seeks to make improvements, where the intention is to address ‘what matters to someone’ and not just ‘what’s the matter with someone’. There is a need to ensure such developments meet the stated goals of world-class facilities and well-designed spaces to speed up recovery and ensure the appropriate treatments. Outside of these pockets of innovation however, a sizeable legacy remains of outdated facilities that will continue to impact patients. Notwithstanding the intentions of the architects and service designers in the planning of health centres, the microlevel facets of the patient experience still need to be fully understood, since there lacks an emphasis on listening to the voice of the patient. |
Keywords/subjects not otherwise listed: | Patient Experience, Waiting Rooms, Spatial Design, Design Thinking, Third Space, Lived Experience |
Your affiliations with UAL: | Colleges > London College of Communication |
Date: | 28 October 2024 |
Date Deposited: | 27 Jan 2025 15:28 |
Last Modified: | 27 Jan 2025 15:28 |
Item ID: | 23325 |
URI: | https://ualresearchonline.arts.ac.uk/id/eprint/23325 |
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