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UAL Research Online

Reconceptualising 'crisis' in crisis communication: a typology of research to date and directions for the future - eco-systems, consciousness and communities

Crookes, Adrian and Marques-Mendes, António (2015) Reconceptualising 'crisis' in crisis communication: a typology of research to date and directions for the future - eco-systems, consciousness and communities. In: BledCom, 22nd International Public Relations Research Symposium, 3-4 July 2015, Bled, Slovenia.

Type of Research: Conference, Symposium or Workshop Item
Creators: Crookes, Adrian and Marques-Mendes, António
Description:

The paper conceptualises what a ‘stakeholder turn’ might mean in crisis communication and, further, what that might mean for conceptions of ‘crisis’ in crisis communication research, traditionally defined as non-routine events, especially linked to media high-interest. To do so, we firstly trace the development of crisis communication research to date using an integrative narrative review of the literature, noting how the body of ‘crisis knowledge’ has developed from informal beginnings through empirically-driven, theory-based research. We visualise our review across several spectra. We then question how well served by current definitions a true ‘receiver’ focus in crisis communication research is. We suggest that terms such as crisis consciousness, contagion and communities be introduced into the ‘receiver-focused’ research agenda and introduce the notion of a crisis eco-system. Finally, we offer a conceptual map of existing and potential stakeholder crisis communication research - again using a spectra approach - to provide clarity for both our own longer term project and for those who similarly may be seeking to contribute research focused on the ‘receiver’ in crisis.

Official Website: http://www.bledcom.com
Keywords/subjects not otherwise listed: Crisis, crisis management, crisis communication, stakeholder, receiver, crisis consciousness, crisis communities, crisis contagion, crisis eco-system
Your affiliations with UAL: Colleges > London College of Communication
Date: 3 July 2015
Event Location: Bled, Slovenia
Date Deposited: 06 Jul 2016 09:17
Last Modified: 06 Jul 2016 12:04
Item ID: 9640
URI: https://ualresearchonline.arts.ac.uk/id/eprint/9640

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