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UAL Research Online

Quality Management: An Evolutionary Cross-Cultural Perspective

Vecchi, Alessandra and Brennan, Louis (2013) Quality Management: An Evolutionary Cross-Cultural Perspective. In: Cultural and Technological Influences on Global Business. IGI Global. ISBN 9781466639669

Type of Research: Book Section
Creators: Vecchi, Alessandra and Brennan, Louis

The purpose of this chapter is to address the extent to which quality management is “culture-specific.” The chapter presents the results of a survey administered across 21 countries that seeks to examine quality priorities and practices by adopting the Global Leadership and Organizational Behaviour Effectiveness (GLOBE) framework (House et al., 2004). Drawing on previous research (Vecchi & Brennan, 2011), data was collected in 2009 as part of the fifth iteration of the International Manufacturing Strategy Survey (IMSS). The methodology involved the use of a self-administered questionnaire to director/head of operations/manufacturing in best practice firms within the sector of firms classified by ISIC codes (rev.3.1) Divisions 28-35. From this study, it emerges that adopting the GLOBE framework provides an invaluable insight into understanding quality management across countries. While some previous research portrays quality management as a comprehensive management paradigm with elements and relationships that transcend cultural and national boundaries, the current study provides evidence that the adoption of certain quality practices across different countries can follow distinctive patterns.

Official Website: http://www.igi-global.com/book/cultural-technological-influences-global-business/72369
Publisher/Broadcaster/Company: IGI Global
Your affiliations with UAL: Colleges > London College of Fashion
Date: 2013
Digital Object Identifier: 10.4018/978-1-4666-3966-9.ch025
Related Websites: http://www.igi-global.com/chapter/quality-management-evolutionary-cross-cultural/76505
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Date Deposited: 29 Apr 2014 13:44
Last Modified: 29 Apr 2014 13:44
Item ID: 6587
URI: https://ualresearchonline.arts.ac.uk/id/eprint/6587

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