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Sangiorgi, Daniela and Prendiville, Alison (2014) A Theoretical Framework for Studying Service Design Practices: First Steps to a Mature Field. Design Management Journal, 9 (1). pp. 61-73. ISSN 1942-5074
| Type of Research: | Article |
|---|---|
| Creators: | Sangiorgi, Daniela and Prendiville, Alison |
| Description: | Drawing on literature from three main perspectives on service, design and innovation - Perspectives on Service Innovation (Service Innovation and New Service Development studies), Perspectives on Service (Service Science and Service Research frameworks on services), and Perspectives on Design (Design Anthropology) - this paper presents a theoretical framework, to systematically study, position and interpret Service Design practices and outcomes. The research is the first-phase of an on-going 6-months Art and Humanities Research Council (AHRC) funded scoping study into the contribution of Design for Service Innovation and Development. Proceedings from the The 19th Design Management Institute (DMI): Academic Design Management Conference, 2014 |
| Official Website: | http://onlinelibrary.wiley.com/doi/10.1111/dmj.12014/full |
| Keywords/subjects not otherwise listed: | Service Design, Design Management. |
| Publisher/Broadcaster/Company: | Wiley Blackwell |
| Your affiliations with UAL: | Colleges > London College of Communication |
| Date: | 9 October 2014 |
| Digital Object Identifier: | 10.1111/dmj.12014 |
| Related Websites: | https://dmi.site-ym.com/store/ViewProduct.aspx?id=3786435, http://www.dmi.org/?page=Journal |
| Related Websites: | |
| Date Deposited: | 12 Jul 2017 11:36 |
| Last Modified: | 12 Jul 2017 11:36 |
| Item ID: | 7715 |
| URI: | https://ualresearchonline.arts.ac.uk/id/eprint/7715 |
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