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UAL Research Online

A Theoretical Framework for Studying Service Design Practices: First Steps to a Mature Field.

Sangiorgi, Daniela and Prendiville, Alison (2014) A Theoretical Framework for Studying Service Design Practices: First Steps to a Mature Field. Design Management Journal, 9 (1). pp. 61-73. ISSN 1942-5074

Type of Research: Article
Creators: Sangiorgi, Daniela and Prendiville, Alison

Drawing on literature from three main perspectives on service, design and innovation - Perspectives on Service Innovation (Service Innovation and New Service Development studies), Perspectives on Service (Service Science and Service Research frameworks on services), and Perspectives on Design (Design Anthropology) - this paper presents a theoretical framework, to systematically study, position and interpret Service Design practices and outcomes. The research is the first-phase of an on-going 6-months Art and Humanities Research Council (AHRC) funded scoping study into the contribution of Design for Service Innovation and Development.

Proceedings from the The 19th Design Management Institute (DMI): Academic Design Management Conference, 2014

Official Website: http://onlinelibrary.wiley.com/doi/10.1111/dmj.12014/full
Keywords/subjects not otherwise listed: Service Design, Design Management.
Publisher/Broadcaster/Company: Wiley Blackwell
Your affiliations with UAL: Colleges > London College of Communication
Date: 9 October 2014
Digital Object Identifier: 10.1111/dmj.12014
Related Websites: https://dmi.site-ym.com/store/ViewProduct.aspx?id=3786435, http://www.dmi.org/?page=Journal
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Date Deposited: 12 Jul 2017 11:36
Last Modified: 12 Jul 2017 11:36
Item ID: 7715
URI: https://ualresearchonline.arts.ac.uk/id/eprint/7715

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