The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations

The Service Innovation Handbook brings together the latest academic research, and leading examples of service organizations and consultancies, to outline what is involved in designing innovative services. It draws together research from services management, innovation studies, customer experience and design.

This book provides a language and practical concepts to help readers start bringing these approaches into their own organizations. It’s aimed at people studying or working in contexts trying to tackle complex challenges through service innovation, who might come from backgrounds in design, user research, IT, management, policy or entrepreneurship.

Book Review:

"For some time now, there has been a need for a reliable book about the basics of service design and strategic thinking in design: a need from within business courses and design courses as well as within the worlds of business and design. Based on Lucy Kimbell’s long experience of high-level teaching and thinking about these areas, this book helps to fill the gap. The book is also timely – with the rapidly growing interest in service design among educators and professional practitioners."
- Professor Sir Christopher Frayling Former Rector, Royal College of Art, London, and former Chairman of the Design Council

(Source: http://www.bispublishers.com/lucy-kimbell-the-service-innovation-handbook.html)

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