Restorative Retail Experiences in UK Fashion Retail Servicescapes

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Butling, Ben and Alexander, Bethan and Varley, Rosemary (2025) Restorative Retail Experiences in UK Fashion Retail Servicescapes. In: The Future of Retail and Service Design Sustainable: Phygital, and Community. Routledge, pp. 150-179. ISBN 9781032830162

Type of Research:	Book Section
Creators:	Butling, Ben and Alexander, Bethan and Varley, Rosemary
Description:	The chapter explores restorative retail experiences within the context of fashion servicescapes within the UK, considering the growing opportunities appearing in the wellness and fashion retail’s experience economies. The study considers the effects of a variety of restorative experience forms on consumer well-being, uncovering the successful characteristics of such experiences, and exploring what influences them. It aims to elicit the future potential of implementing restorative customer experiences within physical fashion retail.
Official Website:	https://www.routledge.com/The-Future-of-Retail-and-Service-Design-Sustainable-Phygital-and-Community/Alexander-Quartier-Munster-Khan-Murialdo/p/book/9781032830162?srsltid=AfmBOookdhxLcqzd74qgaihBRkop-qUw-XirVaCddxDPwoP1LAOtLuNH
Keywords/subjects not otherwise listed:	Consumer well-being, restorative retail, restorative experience, servicescapes, fashion retailing, customer experience
Publisher/Broadcaster/Company:	Routledge
Your affiliations with UAL:	Colleges > London College of Fashion
Date:	5 June 2025
Digital Object Identifier:	10.4324/9781003507338-13
Date Deposited:	12 Jun 2025 15:03
Last Modified:	12 Jun 2025 15:03
Item ID:	24206
URI:	https://ualresearchonline.arts.ac.uk/id/eprint/24206

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